FAQs & Troubleshooting
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DS-620
62 Results
31.
I do not have or lost the black and white calibration sheet.
32.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
33.
My scanner is connected but it will not feed my document or do anything else.
34.
Command List of brscan. (Linux)
35.
Uninstall Scan-key-tool. (Linux)
36.
Install PaperPort™ 12SE onto Windows 10.
37.
Scan a document longer than 35.6 cm (14 inches).
38.
I cannot install the scanner drivers.
39.
Bleed-through is seen in the scanned image.
40.
Calibrate your scanner.
41.
Uninstall the scanner drivers (OS X 10.10 or greater).
42.
Uninstall the scanner driver (Windows).
43.
The scanned documents are put into the incorrect order. (macOS)
44.
Delete a network scanner entry. (Linux)
45.
Important points for specifying the scan area (Linux)
46.
Uninstall the scanner driver. (Linux)
47.
The scanned image is skewed.
48.
Colors in the scanned image are dark.
49.
My scanned image is missing.
50.
My computer does not recognize the scanner when it is connected via the USB cable.
51.
My scanner does not turn on.
52.
Calibration failed. Please reboot the machine.
53.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
54.
Clean the inside of the machine.
55.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
56.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
57.
Check the firmware version.
58.
The scan quality is poor.
59.
Driver busy
60.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.