FAQs & Troubleshooting
Popular |
DCP-J4120DW
246 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
3.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
4.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
5.
(Video) Load A4/Letter paper
6.
Load photo paper
7.
Unable to Print XX or Unable to Initialize XX (With Video Instructions)
8.
(Video) Install Ink Cartridges
9.
Load paper in the paper tray
10.
The scanner cover support has come off. (With Video Instructions)
11.
The printer status is Offline or Paused.
12.
My Brother machine could not be found over the network when I installed drivers on my PC.
13.
What is Brother iPrint&Scan?
14.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
15.
Ink Absorber Full / Ink Absorber Pad Full
16.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
17.
I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
18.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
19.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
20.
No Ink Cartridge
21.
Print using only the black ink cartridge when the Color cartridges have run out.
22.
Replace Ink
23.
Connect your Brother machine to your mobile device via a wireless router or access point.
24.
Cannot Detect Ink Volume
25.
Printer Locked
26.
Scan multiple pages into one file instead of each scan being saved as a separate file.
27.
Cover is Open
28.
When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
29.
Out of Memory
30.
Improve poor print quality.