FAQs & Troubleshooting
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246 Results
- 1(Video) Load A4/Letter paper
- 2Load photo paper
- 3(Video) Install Ink Cartridges
- 4Load paper in the paper tray
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6Paper Jam
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Ink Absorber Full / Ink Absorber Pad Full
- 12Out of Memory
- 13(Video) Unpack your Brother machine
- 14(Video) Connect telephone line and power cords
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16The printer status is Offline or Paused.
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Easy Scan to E-mail
- 19The scanner cover support has come off. (With Video Instructions)
- 20(Video) Set up your Brother machine
- 21After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 22What is Brother iPrint&Scan?
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 27Install starter ink cartridges
- 28I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31What driver package format is supported by my Linux distribution?
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Install PaperPort™ 12SE onto Windows 10.
- 38Sleep
- 39Enable the Brother machine's network interface.
- 40Wrong Ink Color
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42What is Brother Web Connect?
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44Printer Locked
- 45Ink Low
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Cover is Open
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49Adjust the Sleep Mode setting.
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)