FAQs & Troubleshooting
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HL-5380DN
181 Results
1.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
2.
What is Brother iPrint&Scan?
3.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7.
I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
The printer status is Offline or Paused.
10.
How to identify your Operating System (OS).
11.
Print overrun
12.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
13.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
14.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
15.
Can I print from or scan to Android™ Smartphone?
16.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
17.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
18.
Memory full
19.
"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
20.
I cannot install Brother drivers on Debian 10 or later (Linux)
21.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
22.
Delete print jobs from the print queue.
23.
I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
24.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
25.
Change the printer driver settings (Windows/macOS)
26.
Printouts have a curl or wave.
27.
What driver package format is supported by my Linux distribution?
28.
Cannot print after a Windows 10 update (June 2020)
29.
I cannot save a file downloaded from the Brother support website (For Windows)
30.
Print a web page from iPrint&Scan when using an Android™ mobile device.