FAQs & Troubleshooting
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HL-5380DN
182 Results
1.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
2.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
What is Brother iPrint&Scan?
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
7.
The paper is skewed when it's printed.
8.
Can I print from or scan to Android™ Smartphone?
9.
Printouts (envelopes) have creases.
10.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
11.
The printer status is Offline or Paused.
12.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
13.
The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
14.
Printouts have a curl or wave.
15.
Can I use non-Brother or third party supplies with the Brother machine?
16.
What are the expected yields of the consumables?
17.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
18.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
19.
I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
20.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
21.
Protect your Brother machine against unauthorised access over the network
22.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
23.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
24.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
25.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
26.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
27.
The printer prints unexpectedly or it prints garbage.
28.
What is the BRAdmin Professional software used for?
29.
Print on labels and envelopes from the MP tray.
30.
I cannot print from my computer via network. (For Windows)