FAQs & Troubleshooting
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182 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4What can happen if the wrong paper is used in your machine.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is the recommended paper?
- 10Can I print from or scan to Android™ Smartphone?
- 11Protect your Brother machine against unauthorised access over the network
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13Delete print jobs from the print queue.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 16Use the Universal Printer Driver for PCL
- 17Verify the Brother machine connected to the Wired Network (For Windows)
- 18What kind of paper can I use?
- 19Printouts have wrinkles or creases.
- 20Print on labels and envelopes from the MP tray.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Print a web page from iPrint&Scan when using an Android™ mobile device.
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 25Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27How to identify your Operating System (OS).
- 28What kind of memory can I use?
- 29What is the printable area per page?
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31What driver package format is supported by my Linux distribution?
- 32Cannot print after a Windows 10 update (June 2020)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 38The paper is skewed when it's printed.
- 39What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 40Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 41How do I print a Test page?
- 42Memory full
- 43Uninstall the drivers. (Mac OS X 10.5)
- 44Can I print from DOS applications?
- 45How do I install the Optional Tray Unit?
- 46How do I install additional memory?
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Open the Control Panel (For Windows)
- 49My Brother machine misfeeds paper.
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)