FAQs & Troubleshooting
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DCP-560CN
232 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
3.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
4.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
5.
How to identify your Operating System (OS).
6.
How do I clear Machine Error 46?
7.
I cannot remove red-eye.
8.
One or more of my colors are not printing (blank). What can I do?
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
What driver package format is supported by my Linux distribution?
11.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
12.
How do I know which side up my photo paper should be in the tray?
13.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
14.
Locate files scanned with ControlCenter2 (For Macintosh)
15.
Configure or change the settings of the ControlCenter 2 or 3 scanning options
16.
Why can't I print when an ink cartridge is empty?
17.
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
18.
How do I re-install the drivers?
19.
I cannot save a file downloaded from the Brother support website (For Windows)
20.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
21.
The edge of glossy paper is smudged.
22.
Can I print from and scan to iPhone, iPod touch and iPad?
23.
Scan and save a document in PDF format (Scan to File)
24.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
25.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
26.
Which E-mail packages are compatible with ControlCenter3?
27.
Can third party ink be used to refill the ink cartridges?
28.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
29.
How do I clear the message "PAPER JAM" from the display?
30.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.