FAQs & Troubleshooting
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231 Results
- 1What driver package format is supported by my Linux distribution?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5How do I know which side up my photo paper should be in the tray?
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10How to identify your Operating System (OS).
- 11The edge of glossy paper is smudged.
- 12How do I clear Machine Error 46?
- 13I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14Where can I get FaceFilter Studio and what can I do with this application?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 21How do I clear the message "PAPER JAM" from the display?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I'm unable to access the memory (media) card in the media slot. What can I do?
- 24Configure and use the Scan Key Tool (Linux)
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26Can I use AirPrint with my Brother machine?
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28When I print, the pages are smudged with ink. What should I do?
- 29Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 30The LCD displays an error code (number). What does it mean?
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32I cannot make borderless prints.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Can I print from or scan to Android™ Smartphone?
- 35Change the printer driver settings (Windows/macOS)
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 40I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42How do I factory reset the print server?
- 43I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 47Create or view a XML Paper Specification document
- 48Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 49Uninstall the drivers (Windows)
- 50How do I print envelopes?