FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 27.01.2014 ID: faq00000159_001

"JAM A1" / "JAM A2" error appears on the LCD. What should I do?

Follow the procedure below to remove the jammed paper.


  1. Pull out the paper tray.

  2. Take out the jammed paper.

  3. Put the paper tray back in the printer.

  4. Open the back cover. If there is any jammed paper where the paper comes out, remove it.

  5. Close the back cover.


Related FAQs

Related Models


If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.