Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

"JAM A1" / "JAM A2" error appears on the LCD. What should I do?

Follow the procedure below to remove the jammed paper.


  1. Pull out the paper tray.

  2. Take out the jammed paper.

  3. Put the paper tray back in the printer.

  4. Open the back cover. If there is any jammed paper where the paper comes out, remove it.

  5. Close the back cover.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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