FAQs & Troubleshooting

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HL-S7000DN

FAQs & Troubleshooting

FAQs & Troubleshooting

HL-S7000DN

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Date: 02/11/2012 ID: faq00000310_013

Jam D Duplex

Please follow the steps below to clear the error message "Jam D Duplex".

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  1. Pull the duplex tray completely out of the machine.

    Pull the duplex tray out.

  2. Pull the jammed paper out of the duplex tray.

    Pull the jammed paper out.

  3. Open the back cover.

    Open the back cover.

  4. Open the inner back cover.

    Open the inner back cover.

  5. If the jammed paper remains in the machine, using both hands, gently pull the jammed paper out of the back of the machine.

    Gently pull the jammed paper out.

  6. Close the inner back cover.

    Close the inner back cover.

  7. Close the back cover.

  8. Slowly pull the paper tray out until it stops. Then slightly lift the front of the tray and pull the tray out of the machine.

    Pull the paper tray out.

  9. Make sure that the jammed paper does not remain under the machine from static electricity.

    Make sure that the jammed paper does not remain under the machine.

  10. Put the paper tray firmly back in the machine.

  11. Put the duplex tray back into the machine.

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HL-S7000DN

If you need further assistance, please contact Brother customer service:

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