If a feed error occurred, use Paper Size Setup in the Printer Setting Tool to apply the correct paper settings to the printer.

Check that the sensors are correctly positioned.

• With die-cut labels that have no black mark, the transmissive/gap sensor detects the beginning of the label and feeds the label to the correct position.


• With receipt paper that has no black mark, the reflective/black mark sensor detects if paper has run out.

  With no black mark
  Die-cut labels
  Align  on the sensor with  on the printer.
  Receipt paper
  Width of 0.985" (25 mm) or more	Align  on the sensor with  on the printer.
  Width less than 0.985" (25 mm)	Align  on the sensor with  on the printer.

   

• With media that has a black mark, the reflective/black mark sensor detects the mark and feeds the media to the correct position.

  With a black mark
  Align the black mark on the paper with the centerline of the reflective/black mark sensor. Make sure that there is at least 0.16" (4 mm) of the black mark on the left and right of the centerline for the reflective/black mark sensor.
  	1. Back of media 2. Black mark 3. 0.16" (4 mm) or more 4. Centerline 5. Reflective/black mark sensor