FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 24/05/2006 ID: faq00000089_000

I cannot receive a color fax. Why?

  • Make sure the person sending the fax has a fax machine capable of sending color faxes.

  • If one or more of the ink cartridges are empty, the machine cannot receive a color fax. While memory is available, black and white faxes will be received into memory.


The FAX/MFC will stop all print operations such as printing copies, faxes and jobs from the PC when one or more of the ink cartridges are empty.

Related Models

FAX-1820C, FAX-1840C, MFC-210C, MFC-215C, MFC-235C, MFC-240C, MFC-260C, MFC-3100C, MFC-3220C, MFC-3240C, MFC-3360C, MFC-3420C, MFC-3820CN, MFC-410CN, MFC-425CN, MFC-465CN, MFC-5100C, MFC-5200C, MFC-5440CN, MFC-5460CN, MFC-5840CN, MFC-5860CN, MFC-620CN, MFC-640CW, MFC-685CW, MFC-885CW

If you need further assistance, please contact Brother customer service:

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