FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot receive a color fax. Why?

  • Make sure the person sending the fax has a fax machine capable of sending color faxes.

  • If one or more of the ink cartridges are empty, the machine cannot receive a color fax. While memory is available, black and white faxes will be received into memory.


The FAX/MFC will stop all print operations such as printing copies, faxes and jobs from the PC when one or more of the ink cartridges are empty.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-1820C, FAX-1840C, MFC-210C, MFC-215C, MFC-235C, MFC-240C, MFC-260C, MFC-3100C, MFC-3220C, MFC-3240C, MFC-3360C, MFC-3420C, MFC-3820CN, MFC-410CN, MFC-425CN, MFC-465CN, MFC-5100C, MFC-5200C, MFC-5440CN, MFC-5460CN, MFC-5840CN, MFC-5860CN, MFC-620CN, MFC-640CW, MFC-685CW, MFC-885CW

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