FAQs & Troubleshooting
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132 Results
- 1Change the language displayed on my Brother machine's LCD.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6"JAM D" error appears on the LCD. What should I do?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10"JAM B" error appears on the LCD. What should I do?
- 11How do I install the Duplex Unit?
- 12What can happen if the wrong paper is used in your machine.
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14How do I install the Offset Catch Tray?
- 15How do I install the CompactFlash Card?
- 16How do I install the Optional Tray Unit?
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18What driver package format is supported by my Linux distribution?
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 21Can I print from DOS applications?
- 22"JAM E" error appears on the LCD. What should I do?
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24What is the BRAdmin Professional software used for?
- 25What is the recommended paper?
- 26How do I install additional memory?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28How to identify your Operating System (OS).
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Change the printer driver settings (Windows/macOS)
- 31The paper is skewed when it's printed.
- 32Delete print jobs from the print queue.
- 33I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 34"JAM C" error appears on the LCD. What should I do?
- 35What is the life of the consumables?
- 36What is a "Generic PCL Driver"?
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 39How do I lock the control panel settings?
- 40I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43"JAM A1 to A4" error appears on the LCD. What should I do?
- 44How do I replace the Feed Roller?
- 45How can I activate/deactivate the Toner Save Mode?
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49What is the printable area per page?
- 50Uninstall the printer drivers (For Windows)