FAQs & Troubleshooting
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132 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5"JAM D" error appears on the LCD. What should I do?
- 6How can I activate/deactivate the Toner Save Mode?
- 7What is a "Generic PCL Driver"?
- 8Can I print from DOS applications?
- 9How do I install the Duplex Unit?
- 10How do I install additional memory?
- 11The printed letters are slanted, positioned incorrectly.
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14What is the printable area per page?
- 15"JAM C" error appears on the LCD. What should I do?
- 16"JAM B" error appears on the LCD. What should I do?
- 17"JAM A1 to A4" error appears on the LCD. What should I do?
- 18How to identify your Operating System (OS).
- 19The paper is skewed when it's printed.
- 20I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Change the language displayed on my Brother machine's LCD.
- 24How do I install the Optional Tray Unit?
- 25What is the BRAdmin Professional software used for?
- 26What is the recommended paper?
- 27The paper is creased.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31How do I install the Offset Catch Tray?
- 32What can happen if the wrong paper is used in your machine.
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34How can I know how many pages the printer has printed?
- 35I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 38Vertical black lines appear on the printout.
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Can I print from or scan to Android™ Smartphone?
- 42Change the printer driver settings (Windows/macOS)
- 43I cannot use the "Modules Update" button on Web BRAdmin.
- 44What is APIPA?
- 45How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 46What is the life of the consumables?
- 47How can I print envelopes?
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50Windows 7 Support Information