FAQs & Troubleshooting
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132 Results
- 1Change the language displayed on my Brother machine's LCD.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The printer status is Offline or Paused.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7"JAM D" error appears on the LCD. What should I do?
- 8"JAM B" error appears on the LCD. What should I do?
- 9How do I install the Duplex Unit?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I install the Offset Catch Tray?
- 13What can happen if the wrong paper is used in your machine.
- 14How do I install the CompactFlash Card?
- 15How do I install the Optional Tray Unit?
- 16How do I install additional memory?
- 17What driver package format is supported by my Linux distribution?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Change the printer driver settings (Windows/macOS)
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21"JAM E" error appears on the LCD. What should I do?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23Delete print jobs from the print queue.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The paper is skewed when it's printed.
- 27How to identify your Operating System (OS).
- 28When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 29Can I print from DOS applications?
- 30What is the recommended paper?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34What is the life of the consumables?
- 35How do I lock the control panel settings?
- 36I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 37What is the BRAdmin Professional software used for?
- 38The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 41What is a "Generic PCL Driver"?
- 42"JAM C" error appears on the LCD. What should I do?
- 43"JAM A1 to A4" error appears on the LCD. What should I do?
- 44How can I print envelopes?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46How do I replace the Feed Roller?
- 47Uninstall the printer drivers (For Windows)
- 48Open the Control Panel (For Windows)
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50How do I replace the Fuser Unit & Transfer Roll Cartridge?