FAQs & Troubleshooting
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132 Results
- 1The printer status is Offline or Paused.
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5What is the life of the consumables?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 8How can I activate/deactivate the Toner Save Mode?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14What is the difference between the toner cartridge and the drum unit?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17"JAM C" error appears on the LCD. What should I do?
- 18The paper is creased.
- 19What is UPnP and SSDP?
- 20What driver package format is supported by my Linux distribution?
- 21The paper is skewed when it's printed.
- 22I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 23"JAM B" error appears on the LCD. What should I do?
- 24"JAM A1 to A4" error appears on the LCD. What should I do?
- 25What can happen if the wrong paper is used in your machine.
- 26What is the printable area per page?
- 27I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 28How do I install the Optional Tray Unit?
- 29What is the BRAdmin Professional software used for?
- 30How do I install additional memory?
- 31Change the printer driver settings (Windows/macOS)
- 32I updated the Web BRAdmin and cannot enable the logging function.
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34What is a "Generic PCL Driver"?
- 35Can I print from DOS applications?
- 36"JAM E" error appears on the LCD. What should I do?
- 37How do I replace the Feed Roller?
- 38How do I install the Duplex Unit?
- 39How do I install the CompactFlash Card?
- 40The printed letters are slanted, positioned incorrectly.
- 41What is the Network Shared printing?
- 42What is APIPA?
- 43Cannot print after a Windows 10 update (June 2020)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46Delete print jobs from the print queue.
- 47Open the Control Panel (For Windows)
- 48How to identify your Operating System (OS).
- 49Can I print from or scan to Android™ Smartphone?
- 50The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
