FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5What can happen if the wrong paper is used in your machine.
- 6What is the recommended paper?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10"JAM C" error appears on the LCD. What should I do?
- 11The paper is skewed when it's printed.
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13How do I install the Duplex Unit?
- 14What is the BRAdmin Professional software used for?
- 15How can I activate/deactivate the Toner Save Mode?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Cannot print after a Windows 10 update (June 2020)
- 18How to identify your Operating System (OS).
- 19Can I print from or scan to Android™ Smartphone?
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21"JAM D" error appears on the LCD. What should I do?
- 22How do I install the Offset Catch Tray?
- 23How do I install additional memory?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26"JAM B" error appears on the LCD. What should I do?
- 27How do I install the Optional Tray Unit?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29"JAM E" error appears on the LCD. What should I do?
- 30What driver package format is supported by my Linux distribution?
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 33What is a "Generic PCL Driver"?
- 34"JAM A1 to A4" error appears on the LCD. What should I do?
- 35How do I install the CompactFlash Card?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37What is the life of the consumables?
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 40How do I factory reset the print server?
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 44How do I lock the control panel settings?
- 45The printed letters are slanted, positioned incorrectly.
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Open the Control Panel (For Windows)
- 48I updated the Web BRAdmin and cannot enable the logging function.
- 49I cannot use the "Modules Update" button on Web BRAdmin.
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.