FAQs & Troubleshooting
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Popular |
134 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4How to identify your Operating System (OS).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Delete print jobs from the print queue.
- 9The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 10I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12"JAM B" error appears on the LCD. What should I do?
- 13What can happen if the wrong paper is used in your machine.
- 14How can I activate/deactivate the Toner Save Mode?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20"JAM D" error appears on the LCD. What should I do?
- 21"JAM C" error appears on the LCD. What should I do?
- 22How do I install the Offset Catch Tray?
- 23How do I install the Optional Tray Unit?
- 24What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 25Cannot print after a Windows 10 update (June 2020)
- 26The paper is skewed when it's printed.
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28What kind of memory can I use?
- 29"JAM A1 to A4" error appears on the LCD. What should I do?
- 30How do I install the CompactFlash Card?
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32What is the life of the consumables?
- 33I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 34What is the recommended paper?
- 35How can I print envelopes?
- 36The printed letters are slanted, positioned incorrectly.
- 37I cannot print from my computer via network. (For Windows)
- 38Uninstall printer drivers (Linux)
- 39Install the built-in drivers (For Windows 8 or later)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Change the printer driver settings (Windows/macOS)
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43What is a "Generic PCL Driver"?
- 44"JAM E" error appears on the LCD. What should I do?
- 45How do I install the Duplex Unit?
- 46What is the printable area per page?
- 47What is the BRAdmin Professional software used for?
- 48How do I install additional memory?
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)
