FAQs & Troubleshooting
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- 1Tutorial videos on how to use the machine [Video instructions]
- 2Using the embroidery needle plate cover
- 3The App shows the message "No Supported Machines Found".
- 4How do I hoop the fabric in the embroidery frame?
- 5How do I Play the MPEG-4 (MP4) Videos?
- 6How do I adjust thread tension for embroidering?
- 7How do I Play the Tutorial Video?
- 8The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 9How to use the Multi-purpose Screwdriver.
- 10How to embroider an appliqué pattern [Video instructions]
- 11The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 12How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 13How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 14The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 15Introducing Brother My Stitch Monitor application
- 16How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 17Data cannot be saved to a USB flash drive
- 18Data cannot be transferred even though the machine number has been input. (M5622201)
- 19The App shows the message "The embroidery frame cannot be detected."
- 20The pattern transferred from the Artspira app does not appear on the screen of the machine
- 21What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 22List of Error messages for My Design Snap
- 23Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 24Fabric puckers
- 25How do I retrieve the embroidery pattern from the machine’s memory?
- 26Where do I put the oil in my machine?
- 27Embroidery
- 28The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 29"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 30Bobbin thread does not wind neatly on the bobbin.
- 31Data cannot be saved to the machine
- 32Introducing Brother My Design Snap application
- 33The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 34The App shows the message "The calibration sheet cannot be detected."
- 35How do I get a lens calibration sheet?
- 36The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 37The App shows the message "Embroidery positioning sticker not found".
- 38How do I wind the bobbin?
- 39What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 40The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 41"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 42"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 43Embroidery pattern does not sew out correctly.
- 44How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 45Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 46Bobbin thread breaks
- 47Stitches are skipped
- 48How do I clean the race?
- 49How to connect your machine and transfer data to Artspira
- 50How do I thread my machine ?