Innov-is BP3600

FAQs & Troubleshooting

FAQs & Troubleshooting

How do I hoop the fabric in the embroidery frame?

Use fabrics with a thickness of less than 3 mm (approx. 1/8 inch). Using fabrics thicker than 3 mm (approx. 1/8 inch) may cause the needle to break.

  • When using layers with thicker batting etc., you can embroider more attractive finishes by adjusting the embroidery presser foot height in the embroidery settings screen.
    Press image , and use image and image in the [Embroidery Foot Height] in the embroidery settings screen. Adjust the presser foot height for thick or puffy fabrics.


  • To increase the space between the embroidery foot and the right side of the fabric, set the [Embroidery Foot Height] to a larger number.
  • In the case of thick terry cloth towels, we recommend that you place a piece of water soluble stabilizer on the top surface of the towel. This will help to reduce the nap of the toweling and result in more attractive embroidery.





Attaching Iron-on Stabilizers (Backing) to the Fabric

Always use a stabilizer material for embroidery when embroidering on stretch fabrics, lightweight fabrics, fabrics with a coarse weave, or fabrics which cause pattern shrinkage. Otherwise, the needle may break and cause injury.



  1. Iron the iron-on stabilizer material to the wrong side of the fabric.
    Use a piece of stabilizer which is larger than the embroidery frame being used.

    image (1) Fusible side of stabilizer
    (2) Fabric (wrong side)
    (3) Size of the embroidery frame
    • When embroidering small pieces of fabric that cannot be hooped in an embroidery frame, use stabilizer material as a base. After lightly ironing the fabric to the stabilizer material, hoop it in the embroidery frame. If stabilizer material cannot be ironed onto the fabric, attach it with a basting stitch. After completing the embroidery, remove the stabilizer material carefully.
      image (1) Fabric
      (2) Stabilizer
      (3) Basting

    • When embroidering on thin fabrics such as organdy or lawn, or on napped fabrics such as towel or corduroy, use water soluble stabilizer (sold separately) for best results. The water soluble stabilizer material will dissolve completely in water, giving the project a more attractive finish.






Types of Embroidery Frames

Optional embroidery frames can be used. When choosing frames that do not appear on the screen, be sure to check the design size of the embroidery field of the optional frame. Check with your authorized Brother dealer for frame compatibility. Select a frame that matches the pattern size. Available frame options are displayed on the LCD.


image (1) Highlighted: Can be used
(2) Shaded: Cannot be used






Inserting the Fabric

  • If the fabric is not securely held in the embroidery frame, the pattern will embroider out poorly. Insert the fabric on a level surface, and gently stretch the fabric taut in the frame.
  • Embroidery frames with factory-coded stickers can be used with the application (My Design Snap).



  1. Lift-up and loosen the frame adjustment screw and remove the inner frame.
    image (1) Frame adjustment screw
    (2) Inner frame

  2. Lay the fabric right side up on top of the outer frame.

  3. Insert the inner frame making sure to align the inner frame’s with the outer frame’s image with the outer frame’s image.


    (1) Inner frame’s image
    (2) Outer frame’s image

  4. Slightly tighten the frame adjustment screw.


  5. Gently smooth out the fabric. Make sure fabric is flat and without wrinkles.
    * After stretching the fabric, make sure the fabric is taut.  
    * Make sure the inside and outside frames are even before you start embroidering.  
    image (1) Outer frame
    (2) Inner frame
    (3) Fabric

  6. Tighten the frame adjustment screw to keep the fabric from loosening while stitching.



  7. Return the frame adjustment screw to its initial position.


    You can use the disc-shaped screw driver, when you loosen or tighten the frame adjustment screw.






Using the Embroidery Sheet

When you want to embroider the pattern in a particular place, use the embroidery sheet with the frame.



  1. With a chalk pencil, mark the area of the fabric you want to embroider.
    image (1) Embroidery pattern
    (2) Mark

  2. Place the embroidery sheet on the inner frame. Align the guide lines on the embroidery sheet with the mark you made on the fabric.
    image (1) Inner frame
    (2) Guide line

  3. Gently stretch the fabric so there are no folds or wrinkles, and press the inner frame into the outer frame.
    image (1) Inner frame
    (2) Outer frame

  4. Remove the embroidery sheet.





If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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Innov-is BP3600

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