FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The scan speed is too slow.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4I do not have or lost the black and white calibration sheet.
- 5How to identify your Operating System (OS).
- 6Change the paper settings. (Using DSmobileCapture)
- 7Loading the Carrier Sheet.
- 8Cannot find the scanner (Error Code 2019: Initialization Failed)
- 9Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 10Change the image settings. (Using DSmobileCapture)
- 11OCR feature does not work.
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Paper suitable for scanning
- 16Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 17Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 18Operation system return error
- 19What driver package format is supported by my Linux distribution?
- 20My scanner gets warm.
- 21Install PaperPort™ 12SE onto Windows 10.
- 22Uninstall the scanner drivers (OS X 10.10 or greater).
- 23Important points for specifying the scan area (Linux)
- 24I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 25The scan quality is poor.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 28Delete a network scanner entry. (Linux)
- 29Pre-Required Procedures (Linux)
- 30Uninstall the Button Manager (Windows).
- 31I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 32Calibrate your scanner.
- 33Calibration failed. Please reboot the machine.
- 34I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Scan using XSane or GIMP (Linux)
- 37Command List of brscan. (Linux)
- 38Windows 10 Support Information
- 39I cannot install the scanner drivers.
- 40Colors in the scanned image are dark.
- 41Scan a document longer than 35.6 cm (14 inches).
- 42My scanner does not turn on.
- 43Driver busy
- 44My scanner is connected but it will not feed my document or do anything else.
- 45Uninstall the scanner driver (Windows).
- 46Configure the Scan to Email Feature (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)