FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Loading the Carrier Sheet.
- 3Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 4Cannot find the scanner (Error Code 2019: Initialization Failed)
- 5How to identify your Operating System (OS).
- 6When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 9I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 10Paper suitable for scanning
- 11Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 12Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 13OCR feature does not work.
- 14My scanner gets warm.
- 15What driver package format is supported by my Linux distribution?
- 16Change the image settings. (Using DSmobileCapture)
- 17The scan speed is too slow.
- 18I do not have or lost the black and white calibration sheet.
- 19Can I print from or scan to Android™ Smartphone?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Operation system return error
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23My scanner is connected but it will not feed my document or do anything else.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Change the paper settings. (Using DSmobileCapture)
- 26Colors in the scanned image are dark.
- 27I cannot install the scanner drivers.
- 28My scanned image is missing.
- 29My scanner does not turn on.
- 30Uninstall the scanner drivers (OS X 10.10 or greater).
- 31Install PaperPort™ 12SE onto Windows 10.
- 32Calibrate your scanner.
- 33Configure the Scan to Email Feature (Linux)
- 34The scan quality is poor.
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Important points for specifying the scan area (Linux)
- 37Uninstall the Button Manager (Windows).
- 38Calibration failed. Please reboot the machine.
- 39Command List of brscan. (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Scan using XSane or GIMP (Linux)
- 43The scanned documents are put into the incorrect order. (macOS)
- 44Uninstall the scanner driver. (Linux)
- 45Uninstall Scan-key-tool. (Linux)
- 46Pre-Required Procedures (Linux)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Scan a document longer than 35.6 cm (14 inches).
- 49The file size is too large.
- 50The scanned image is skewed.