FAQs & Troubleshooting
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294 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How can I print, fax, copy and scan using A3/Ledger size paper?
- 4One or more of my colors are not printing (blank). What can I do?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I load paper in paper tray#2?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8What is Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11How do I know which side up my photo paper should be in the tray?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Load paper in the paper tray
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16How do I factory reset the network settings?
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25When I print, the pages are smudged with ink. What should I do?
- 26Replace Ink
- 27How do I load envelopes into my machine?
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 33When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41Which E-mail packages are compatible with ControlCenter3?
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.