FAQs & Troubleshooting
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- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3Wrong Paper Size
- 4Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 5How can I print, fax, copy and scan using A3/Ledger size paper?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Uninstall the Brother Software and Drivers (Windows)
- 8Can I print from or scan to Android™ Smartphone?
- 9One or more of my colors are not printing (blank). What can I do?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The printer status is Offline or Paused.
- 14How do I know which side up my photo paper should be in the tray?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Load paper in the paper tray
- 17Scan and save a document in PDF format (Scan to File)
- 18What is Brother iPrint&Scan?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26How do I load paper in paper tray#2?
- 27Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I'm using Macintosh. What is the PreScan option used for?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34How do I load envelopes into my machine?
- 35Delete print jobs from the print queue.
- 36Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 37Which E-mail packages are compatible with ControlCenter3?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Print the Network Configuration List
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43Replace Ink
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49Cannot print after a Windows 10 update (June 2020)
- 50I cannot print using my Brother machine on a wireless network (Mac)