FAQs & Troubleshooting
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294 Results
- 51I cannot find some option in the Printing preferences. (For Windows)
- 52How to identify your Operating System (OS).
- 53Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 54Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 55I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 56Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 57I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 58How do I factory reset the network settings?
- 59What is the BRAdmin Professional software used for?
- 60My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 61When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 62I cannot print using my Brother machine on a wireless network (Mac)
- 63I cannot save a file downloaded from the Brother support website (For Windows)
- 64Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 65I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 66Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 67Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 68Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 69Can I use AirPrint with my Brother machine?
- 70I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 71Locate files scanned with ControlCenter3 (For Windows)
- 72Discover the MAC address of the Brother network card
- 73Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 74I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 75I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 76I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 77Configure and use the Scan Key Tool (Linux)
- 78I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 79I cannot print using my Brother machine on a wireless network (Windows)
- 80Delete print jobs from the print queue.
- 81I cannot make borderless prints.
- 82Locate files scanned with ControlCenter2 (For Macintosh)
- 83When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 84When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 85Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 86Uninstall the Brother Software and Drivers (Windows)
- 87Enable the Brother machine's network interface.
- 88Download a file from the "Downloads" section and save it to Windows 8 computer.
- 89Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 90Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 91I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 92When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 93I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 94Can third party ink be used to refill the ink cartridges?
- 95When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 96Clear the paper jam.
- 97Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 98Uninstall the drivers. (Mac OS X 10.5)
- 99When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 100When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".