FAQs & Troubleshooting
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101 Results
- 1Plastic Card Jam
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6My Brother machine doesn't feed a card for scanning.
- 7Can not scan a long document.
- 8Replace Roller
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10TWAIN or WIA errors appear when starting to scan. (Windows)
- 11Configuring frequently-used scan settings on your computer.
- 12Load Documents
- 13The document was not fed.
- 14What driver package format is supported by my Linux distribution?
- 15Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 16TWAIN errors appear when starting to scan. (Macintosh)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Replace Parts
- 19The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 20"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22A plastic card error occurs.
- 23Document Jam
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27How to identify your Operating System (OS).
- 28Replace Pad
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30Pre-Required Procedures (Linux)
- 31Install PaperPort™ 12SE onto Windows 10.
- 32Server Time Out (Scan to FTP)
- 33The scan speed is too slow.
- 34Paper suitable for scanning
- 35Authenticate Error (Scan to FTP)
- 36Clean the Pick-up Roller
- 37Scan using XSane or GIMP (Linux)
- 38Install Presto!® BizCard® onto Windows 10.
- 39Changing scan settings in ControlCenter.
- 40Sending Error (Scan to FTP)
- 41USB Hub Not Supported (Scan to USB) or Other Error
- 42OCR does not work.
- 43Printing/ Scanning with a mobile device
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46I cannot start ControlCenter.
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Cover is Open
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Other Error (Other Error)