FAQs & Troubleshooting
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101 Results
1.
What is Brother iPrint&Scan?
2.
Replace Pad
3.
Replace Parts
4.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
5.
Replace Roller
6.
Can I print from or scan to Android™ Smartphone?
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
Configuring frequently-used scan settings on your computer.
9.
Plastic Card Jam
10.
My Brother machine doesn't feed a card for scanning.
11.
The document was not fed.
12.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
15.
TWAIN errors appear when starting to scan. (Macintosh)
16.
OCR does not work.
17.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
18.
Document Jam
19.
A plastic card error occurs.
20.
Can not scan a long document.
21.
What driver package format is supported by my Linux distribution?
22.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
23.
Scan from the Brother iPrint&Scan application using Windows Phone.
24.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
25.
How to identify your Operating System (OS).
26.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
27.
The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
28.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
29.
TWAIN or WIA errors appear when starting to scan. (Windows)
30.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?