FAQs & Troubleshooting
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207 Results
- 1What driver package format is supported by my Linux distribution?
- 2Can third party ink be used to refill the ink cartridges?
- 3How do I clear Machine Error 46?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 6I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 7I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 8Delete print jobs from the print queue.
- 9One or more of my colors are not printing (blank). What can I do?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12What kind of Media Adapter can I use?
- 13When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 14Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 19I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21The driver installation finished successfully but I cannot print. (Linux)
- 22I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 23The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 24Can I print from or scan to Android™ Smartphone?
- 25Scan and save a document in PDF format (Scan to File)
- 26Where is the full User's Guide? I can't find enough information in the paper manual.
- 27While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 28I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 31Uninstall the scanner driver. (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Open the "Scanners and Cameras" and Properties.
- 36The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 39The printer status is Offline or Paused.
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 46I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 47Can I print using only the black ink cartridge when the Color cartridges have run out?
- 48When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 49When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 50I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?