FAQs & Troubleshooting
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207 Results
- 1Which E-mail packages are compatible with ControlCenter3?
- 2I am having issues with the paper feed. What can I do?
- 3When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 4I'm using Macintosh®. What are the settings in the Scanner window used for?
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13Scan using XSane or GIMP (Linux)
- 14Large characters are printed incorrectly. (Linux)
- 15Windows 10 Support Information
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 19Pre-Required Procedures (Linux)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 22I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 25Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 26I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 27I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29What kind of Media Adapter can I use?
- 30Where can I find the serial number for my unit?
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34Images of the thumbnail page from the media (memory) card won't print.
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 37Important points for specifying the scan area (Linux)
- 38Uninstall printer drivers (Linux)
- 39Firewall port requirements of the Scan Key Tool (Linux)
- 40Can I print from or scan to Android™ Smartphone?
- 41Scan and save a document in PDF format (Scan to File)
- 42Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 44Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 45When I print images, the quality is not good (Linux)
- 46How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 47Configure scan settings without administrator privileges (Linux)
- 48Delete print jobs from the print queue.
- 49How to identify your Operating System (OS).
- 50The edge of glossy paper is smudged.