FAQs & Troubleshooting
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282 Results
- 1(Video) Load paper in the Multi-Purpose tray (MP tray)
- 2(Video) Load A3/Ledger paper (Tray1)
- 3Load Paper in the Multi-purpose Tray (MP Tray)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Connect telephone line and power cords
- 6(Video) Install Ink Cartridges
- 7(Video) Unpack your Brother machine
- 8(Video) Load A4/Letter paper
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10Document Jam (With Video Instructions)
- 11(Video) Load an Envelope (Manual Feed Slot)
- 12Install Starter Ink
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16My Brother machine could not be found over the network when I installed drivers on my PC.
- 17Delete print jobs from the print queue.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Paper Jam (With Video Instructions)
- 21Wrong Tray Setting or Wrong Tray Settings
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24(Video) Set up your Brother machine
- 25What is Brother iPrint&Scan?
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27One or more of my colors are not printing (blank).
- 28Replace Ink
- 29Sleep
- 30Load paper in the paper tray
- 31What is Brother Web Connect?
- 32No Ink Cartridge
- 33When I print photos, the color quality is not good.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39The printer status is Offline or Paused.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Out of Memory
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43I cannot find some options in the Print dialog box (macOS 11 or later)
- 44Add your Brother machine with AirPrint (macOS)
- 45"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Enable the Brother machine's network interface.
- 48Check the firmware version.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Wrong Ink Color