FAQs & Troubleshooting
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281 Results
- 1(Video) Load A4/Letter paper
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A3/Ledger paper (Tray1)
- 4(Video) Load paper in the Multi-Purpose tray (MP tray)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Paper Jam (With Video Instructions)
- 7Load paper in the paper tray
- 8(Video) Install Ink Cartridges
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Document Jam (With Video Instructions)
- 12The printer status is Offline or Paused.
- 13Load Paper in the Multi-purpose Tray (MP Tray)
- 14(Video) Connect telephone line and power cords
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 18Install Starter Ink
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 20When I print photos, the color quality is not good.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22(Video) Unpack your Brother machine
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24Use voice mail on the same line as my Brother machine.
- 25One or more of my colors are not printing (blank).
- 26Replace Ink
- 27Load an Envelope (Manual Feed Slot)
- 28Can I print from or scan to Android™ Smartphone?
- 29Cover is Open
- 30My Brother machine could not be found over the network when I installed drivers on my PC.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35What is Brother iPrint&Scan?
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Sleep
- 38Change the printer driver settings (Windows/macOS)
- 39Improve poor print quality.
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Cannot Detect
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Select Receive mode.
- 45Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 46Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 47(Video) Set up your Brother machine
- 48Ink Absorber Full / Ink Absorber Pad Full
- 49High Temperature
- 50Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)