FAQs & Troubleshooting
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- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2(Video) Load A4/Letter paper
- 3(Video) Install Ink Cartridges
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Clean the paper pick-up rollers
- 6Wrong Paper Size / Wrong Paper / Paper Size Mismatch
- 7(Video) Set up your Brother machine
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Replace Ink
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11(Video) Unpack your Brother machine
- 12Install starter ink cartridges
- 13Change the printer driver settings (Windows/macOS)
- 14The printer status is Offline or Paused.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Choose receive mode.
- 17Can I print from or scan to Android™ mobile device?
- 18(Video) Connect telephone line and power cords
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20How to identify your Operating System (OS).
- 21Send a fax
- 22I can print but cannot scan via network. (For Mac)
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24Use voice mail on the same line as my Brother machine.
- 25Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 26Load envelopes
- 27Cannot print after a Windows 10 update (June 2020)
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29Use Mopria® Print Service (MPS) with my Brother machine
- 30Windows 10 Support Information
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Combine multiple scanned documents into a single file with PaperPort™
- 33Delete print jobs from the print queue.
- 34Printing/ Scanning with the Cloud
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37Can I use Google Cloud Print™ with my Brother machine?
- 38What is Google Cloud Print™? Can my Brother machine use it?
- 39Scan a document and e-mail it as an attachment. (For Windows)
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41Configure a cover page for PC-FAX.
- 42No Ink Cartridge
- 43When I print a document with fast mode, the printing is shifted too high on the paper.
- 44Can I connect my Brother machine directly to a Mac AirPort Station or a Router that has a USB port using a USB cable?
- 45When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "xxxxx.exe is attempting to connect to a DNS server".
- 46Copy on Both Sides of the Paper (1-sided to 2-sided/2-sided to 2-sided)
- 47Glossy Paper does not feed correctly.
- 48Where is the USB port on the machine?
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50Where can I find my Brother machine's serial number?
