FAQs & Troubleshooting
![]() |
Popular |
283 Results
- 1Setup a Brother machine on a wireless (Wi-Fi) network.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10(Video) Install Ink Cartridges
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from or scan to Android™ mobile device?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Paper Jam
- 15Sleep
- 16(Video) Load A4/Letter paper
- 17Install Starter Ink
- 18The printer status is Offline or Paused.
- 19Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Document Jam
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27Ink Absorber Full / Ink Absorber Pad Full
- 28One or more of my colors are not printing (blank).
- 29(Video) Update the Driver or Firmware for your Brother machine
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31Load paper in the paper tray
- 32Out of Fax Memory
- 33Unable to Print 5X
- 34Out of Memory
- 35Confirm that a FAX I sent was received correctly.
- 36What driver package format is supported by my Linux distribution?
- 37After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Replace Ink
- 41Load envelopes
- 42I cannot make borderless prints.
- 43Unable to Print 7X
- 44Low Temperature
- 45Ink Low
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48(Video) Set up your Brother machine
- 49(Video) Unpack your Brother machine
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.