FAQs & Troubleshooting
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- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2(Video) Load A4/Letter paper
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4(Video) Install Ink Cartridges
- 5(Video) Connect telephone line and power cords
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9(Video) Unpack your Brother machine
- 10Protect your Brother machine against unauthorised access over the network
- 11The printer status is Offline or Paused.
- 12Paper Jam
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Use voice mail on the same line as my Brother machine.
- 15Setup a Brother machine on a wireless (Wi-Fi) network.
- 16Load paper in the paper tray
- 17Combine multiple scanned documents into a single file with PaperPort™
- 18What is Brother Web Connect?
- 19The edge of glossy paper is smudged.
- 20Confirm that a FAX I sent was received correctly.
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22What driver package format is supported by my Linux distribution?
- 23Cannot print after a Windows 10 update (June 2020)
- 24(Video) Update the Driver or Firmware for your Brother machine
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26(Video) Check the firmware version.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Paper tray not detected/ Paper tray #2 not detected
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Install Starter Ink
- 31Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 32Ink Absorber Full / Ink Absorber Pad Full
- 33When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34One or more of my colors are not printing (blank).
- 35What is Distinctive Ring and how do I program it?
- 36Replace Ink
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 38Adjust the Sleep Mode setting.
- 39I cannot install the printer driver or print in Windows 11.
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 45Wrong Ink Color
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 48How to identify your Operating System (OS).
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)