FAQs & Troubleshooting
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283 Results
- 51Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 52Out of Fax Memory
- 53The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 54Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 55Cannot Detect
- 56Scan multiple pages into one file instead of each scan being saved as a separate file.
- 57No Paper Fed
- 58Print using only the black ink cartridge when the Color cartridges have run out.
- 59I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 60Transfer faxes to the PC when my machine has a mechanical issue.
- 61What is Distinctive Ring and how do I program it?
- 62Improve poor print quality.
- 63The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 64Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 65My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 66I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 67I cannot print using my Brother machine on a wireless network (Mac)
- 68Windows 10 Support Information
- 69The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 70Check the firmware version.
- 71(Video) Unpack your Brother machine
- 72Scan from the Brother iPrint&Scan application using Windows Phone.
- 73Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 74I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 75Printing/ Scanning with a mobile device
- 76Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 77Install Starter Ink
- 78Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 79Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 80Unable to Print 5X
- 81Unable to Print 3X
- 82I can print but cannot scan via network. (For Windows)
- 83Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 84How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 85I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 86Document Jam
- 87Confirm that a FAX I sent was received correctly.
- 88Reset the network settings to the factory default
- 89What is the BRAdmin Professional software used for?
- 90Configure the Scan to Email Feature (Linux)
- 91How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 92Install PaperPort™ 12SE / 14SE (Windows)
- 93What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 94When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 95Where do I find manuals for my Brother machine?
- 96I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 97Add your Brother machine with AirPrint (macOS)
- 98The downloaded driver's name is different from my machine's name. (Linux)
- 99When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 100Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)