FAQs & Troubleshooting
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277 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Install Ink Cartridges
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Connect telephone line and power cords
- 5(Video) Load A4/Letter paper
- 6Load paper in the paper tray
- 7(Video) Unpack your Brother machine
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Use voice mail on the same line as my Brother machine.
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16(Video) Set up your Brother machine
- 17Can I print from or scan to Android™ Smartphone?
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Install Starter Ink
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27The printer status is Offline or Paused.
- 28Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 29Can third party ink be used to refill the ink cartridges?
- 30What is the BRAdmin Professional software used for?
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Connect your Brother machine to your mobile device via a wireless router or access point.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Install starter ink cartridges
- 36(Video) Load an Envelope (Manual Feed Slot)
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39"Offline" appears on the Status Monitor.
- 40Cannot Detect Ink Volume
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Printing/ Scanning with a mobile device
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 47When I print photos, the color quality is not good.
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49Improve poor print quality.
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.