FAQs & Troubleshooting
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290 Results
- 1"Paper Jam B" error appears on the LCD. What should I do?
- 2Toner smears when rubbed.
- 3"Paper Jam C" error appears on the LCD. What should I do?
- 4My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The printer status is Offline or Paused.
- 9Scan and save a document in PDF format (Scan to File)
- 10What can happen if the wrong paper is used in your machine.
- 11Dirty spots are printed.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13How do I reset the printer settings to the default settings?
- 14Printouts have wrinkles or creases.
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17White spots appear.
- 18Vertical black lines or streaks appear on the printout.
- 19How to identify your Operating System (OS).
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23Lines appears across the page.
- 24Printouts are faint.
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27What is the printable area per page?
- 28What is the recommended paper?
- 29Cannot print after a Windows 10 update (June 2020)
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Change the printer driver settings (Windows/macOS)
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33Can I print using the IPP protocol on Windows XP?
- 34I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Pre-Required Procedures (Linux)
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Verify if the Brother machine has a dial tone
- 39I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 40I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 41White streaks or bands appears down the page.
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43How can I activate/deactivate the Toner Save Mode?
- 44Color around the edge of printing is incorrect.
- 45Delete print jobs from the print queue.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?