FAQs & Troubleshooting
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302 Results
- 1How do I reset the printer settings to the default settings?
- 2Scan and save a document in PDF format (Scan to File)
- 3How can I activate/deactivate the Toner Save Mode?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5White spots appear.
- 6Vertical black lines or streaks appear on the printout.
- 7The printer status is Offline or Paused.
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10Can I print from DOS applications?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12Why do paper jams occur when feeding envelopes?
- 13Can I transfer faxes in the MFC's memory to the PC?
- 14What is Distinctive Ring and how do I program it?
- 15Printouts have wrinkles or creases.
- 16Can I confirm that the FAX was sent correctly?
- 17I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 18What driver package format is supported by my Linux distribution?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Change the printer driver settings (Windows/macOS)
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 23How do I install the Optional Lower Tray Unit?
- 24I'm using Macintosh. What is the PreScan option used for?
- 25I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33What is the recommended paper?
- 34Verify if the Brother machine has a dial tone
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Delete print jobs from the print queue.
- 38The paper is skewed when it's printed.
- 39When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40How do I clear error Stacker Full?
- 41What kind of memory can I use?
- 42Why doesn't the machine answer when receiving a call?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Pre-Required Procedures (Linux)
- 46I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48Printouts have toner specks.
- 49The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)