FAQs & Troubleshooting
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290 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Printouts have wrinkles or creases.
- 5Dirty spots are printed.
- 6What is Distinctive Ring and how do I program it?
- 7Can I print from or scan to Android™ Smartphone?
- 8How do I reset the printer settings to the default settings?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Scan and save a document in PDF format (Scan to File)
- 11Vertical black lines or streaks appear on the printout.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14White spots appear.
- 15How can I activate/deactivate the Toner Save Mode?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Delete print jobs from the print queue.
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21What is the recommended paper?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23White streaks or bands appears down the page.
- 24Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 27I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29"Paper Jam C" error appears on the LCD. What should I do?
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31How to identify your Operating System (OS).
- 32Why do paper jams occur when feeding envelopes?
- 33The printer status is Offline or Paused.
- 34Printouts have toner specks.
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 36"Document Jam" error appears on the LCD. What should I do?
- 37"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 38What is the printable area per page?
- 39I'm using Macintosh®. What are the settings in the Scanner window used for?
- 40What driver package format is supported by my Linux distribution?
- 41My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 42How do I install the Optional Lower Tray Unit?
- 43When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 44I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Nothing is printed on the page or some colors are missing.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50Change the user interface of ControlCenter3