FAQs & Troubleshooting
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290 Results
- 51The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 52I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 53I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 54When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 55"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 56I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 57What is the recommended paper?
- 58My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 59I can print but cannot scan via network. (For Macintosh)
- 60Scan a document from a Windows XP application
- 61Toner smears when rubbed.
- 62Vertical black lines or streaks appear on the printout.
- 63When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 64ControlCenter3 displays a blank screen at startup (Windows)
- 65I cannot save a file downloaded from the Brother support website (For Windows)
- 66Delete print jobs from the print queue.
- 67Download a file from the "Downloads" section and save it to Windows 8 computer.
- 68The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 69The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 70I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 71The paper is skewed when it's printed.
- 72Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 73Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 74How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 75Why does my Brother machine make a clunking noise when powered on or printing?
- 76My FAX/MFC will not Dial. Why?
- 77I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 78What is the printable area per page?
- 79In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 80Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 81Uninstall the drivers (Windows)
- 82Configure and use the Scan Key Tool (Linux)
- 83Print command (LPR) (Linux)
- 84Send a fax using PC-FAX with LPD/LPRng (Linux)
- 85I want to print using CUPS while keeping SELinux enabled. (Linux)
- 86Install the built-in drivers (For Windows 8 and Windows 10)
- 87The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 88Open the "Scanners and Cameras" and Properties.
- 89Windows 7 Support Information
- 90I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 91What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 92I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 93I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 94Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 95The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 96I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 97What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 98What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 99When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 100Scan using XSane or GIMP (Linux)