FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5What driver package format is supported by my Linux distribution?
- 6When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 7How do I reset the printer settings to the default settings?
- 8Pre-Required Procedures (Linux)
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10White lines or bands or ribbing appear across the page.
- 11Printouts are faint.
- 12Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 13I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14Can I print from or scan to Android™ Smartphone?
- 15I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17Printouts have wrinkles or creases.
- 18White streaks or bands appears down the page.
- 19Lines appears across the page.
- 20Change the printer driver settings (Windows/macOS)
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25The printer status is Offline or Paused.
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Set up my Brother machine to forward the received faxes to another location.
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 31How can I activate/deactivate the Toner Save Mode?
- 32Color around the edge of printing is incorrect.
- 33Cannot print after a Windows 10 update (June 2020)
- 34Why doesn't the machine answer when receiving a call?
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37White spots appear.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42How to identify your Operating System (OS).
- 43Scan and save a document in PDF format (Scan to File)
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 50Printouts have toner specks.