FAQs & Troubleshooting
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227 Results
- 1The print speed is slow.
- 2Change the printer driver settings (Windows/macOS)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Reduce printing noise.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Replace PF Kit xx
- 7The printer status is Offline or Paused.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Replace Laser
- 11Jam Duplex
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Cannot print after a Windows 10 update (June 2020)
- 14What is Brother iPrint&Scan?
- 15Disable the APIPA protocol.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Jam Inside
- 22Jam MP Tray
- 23Turn the Toner Save mode on or off
- 24Protect your Brother machine against unauthorised access over the network
- 25Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27What is AirPrint?
- 28I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29Size Error DX
- 30What is Infrastructure mode?
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 33Jam Tray 1 or Jam Tray 2
- 34Replace Drum
- 35Replace Toner
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39Cartridge Error
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41No Paper
- 42I cannot connect to the print server using my web browser.
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)