FAQs & Troubleshooting
![]() |
Popular |
228 Results
- 1The print speed is slow.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 4Delete print jobs from the print queue.
- 5Replace Drum
- 6Change the printer driver settings (Windows/macOS)
- 7Replace Toner
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Toner Low or Prepare New Toner Cartridge
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15What is Infrastructure mode?
- 16The printer status is Offline or Paused.
- 17Jam MP Tray
- 18Reduce printing noise.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20What kind of paper can I use?
- 21Print on labels and envelopes from the MP tray.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24What is Brother iPrint&Scan?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 27Can I print from or scan to Android™ Smartphone?
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect.
- 32Jam Duplex
- 33Jam Rear
- 34Jam Inside
- 35Replace Fuser
- 36Set up your Brother machine on a wireless network.
- 37Add your Brother machine with AirPrint (macOS)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Can I print on transparencies e.g. for overhead projectors?
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 43Duplex Disabled
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45Is my Brother machine compatible with Windows Vista?
- 46Manual Feed
- 47Curled
- 48When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 49What kind of memory can I use?
- 50Printable area