FAQs & Troubleshooting
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227 Results
- 1The print speed is slow.
- 2Change the printer driver settings (Windows/macOS)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace PF Kit xx
- 5Reduce printing noise.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Replace Laser
- 9The printer status is Offline or Paused.
- 10Jam Duplex
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Disable the APIPA protocol.
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Cannot print after a Windows 10 update (June 2020)
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Jam Inside
- 19Protect your Brother machine against unauthorised access over the network
- 20Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 21Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22What is AirPrint?
- 23I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24Size Error DX
- 25What is Infrastructure mode?
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Jam Tray 1 or Jam Tray 2
- 28Replace Drum
- 29Turn the Toner Save mode on or off
- 30What is Brother iPrint&Scan?
- 31Print a web page from iPrint&Scan when using an Android™ mobile device.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34Cartridge Error
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36No Paper
- 37I cannot connect to the print server using my web browser.
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Use the Universal Printer Driver for PCL
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47How to identify your Operating System (OS).
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 50Clean the paper pick-up roller.