FAQs & Troubleshooting
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227 Results
- 1The print speed is slow.
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3Change the printer driver settings (Windows/macOS)
- 4Replace Fuser
- 5Reduce printing noise.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13Replace Drum
- 14Is my Brother machine compatible with Windows Vista?
- 15Replace PF Kit xx
- 16Replace Laser
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18Jam Inside
- 19Turn the Toner Save mode on or off
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Print a web page from iPrint&Scan when using an Android™ mobile device.
- 24Drum Stop
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Add your Brother machine with AirPrint (macOS)
- 29What driver package format is supported by my Linux distribution?
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 33What is AirPrint?
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 36Size Error DX
- 37Check the Node Name of the Brother machine
- 38What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 39Drum End Soon
- 40Jam Duplex
- 41Jam Rear
- 42Jam MP Tray
- 43Can I print from DOS applications?
- 44What can happen if the wrong paper is used in your machine.
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Install additional memory.
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 49Clear paper jams.
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).