FAQs & Troubleshooting
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215 Results
- 1REPLACE DRUM
- 2The printer prints unexpectedly or it prints garbage data.
- 3REPLACE TONER
- 4JAM INSIDE
- 5Use the Network Connection Repair Tool (Windows)
- 6Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 7What is Brother iPrint&Scan?
- 8Print the Network Configuration page.
- 9JAM TRAY 1
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The printer status is Offline or Paused.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 15MANUAL FEED
- 16Can I print from or scan to Android™ Smartphone?
- 17Print on labels and envelopes from the manual feed slot.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20JAM REAR
- 21Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 22MEMORY FULL
- 23Reset the print server to the default factory settings.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31NO PAPER T1
- 32SIZE ERROR DX
- 33DRUM ERROR
- 34What kind of paper can I use?
- 35JAM DUPLEX
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Discover the MAC address of the Brother network card
- 39Change the printer driver settings (Windows/macOS)
- 40NO TONER
- 41Curled
- 42What do the LED indications mean?
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44I cannot connect my machine to the wireless network (For Windows)
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 46Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 47"Offline" appears on the Status Monitor.
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Can I use AirPrint with my Brother machine?
- 50How to identify your Operating System (OS).