FAQs & Troubleshooting
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92 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 4Error Code: E06
- 5I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 6OCR feature does not work.
- 7My scanner is connected but it will not feed my document or do anything else.
- 8Cannot scan documents using the control panel (For Macintosh)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 11Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 12Error Code: E04
- 13How to identify your Operating System (OS).
- 14View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 15Cannot use my scanner connection the USB hub.
- 16Paper suitable for scanning
- 17Duplex scanning cannot be performed.
- 18What is the default password for my Brother machine?
- 19Uninstall the scanner driver (Windows).
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Change the image settings. (Using DSmobileCapture)
- 22Loading the Carrier Sheet.
- 23Operation system return error
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Can I print from or scan to Android™ Smartphone?
- 26Check the firmware version.
- 27What driver package format is supported by my Linux distribution?
- 28Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 29I set the auto power off to ON but my scanner does not turn off automatically.
- 30I do not have or lost the black and white calibration sheet.
- 31Scan a document longer than 35.6 cm (14 inches).
- 32Change the paper settings. (Using DSmobileCapture)
- 33The scan speed is too slow.
- 34Discover the MAC address of the Brother network card.
- 35When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 38Cannot scan documents using the control panel (For Windows)
- 39When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 40The cover of the manual document feeder is open.
- 41Install PaperPort™ 12SE onto Windows 10.
- 42I cannot connect my Brother machine to a wireless access point.
- 43No paper in the manual document feeder.
- 44Windows 10 Support Information
- 45Uninstall the Button Manager (Windows).
- 46My computer cannot access the SD card via the Micro USB Cable.
- 47My scanner cannot be turned on or is turned off immediately.
- 48Error Code: E05
- 49My scanner gets warm.
- 50Driver busy