FAQs & Troubleshooting
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92 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 3Error Code: E05
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 6Uninstall the scanner driver (Windows).
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8How to identify your Operating System (OS).
- 9What driver package format is supported by my Linux distribution?
- 10Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 11OCR feature does not work.
- 12Operation system return error
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 15Duplex scanning cannot be performed.
- 16I cannot connect my Brother machine to a wireless access point.
- 17Error Code: E04
- 18When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20My scanner is connected but it will not feed my document or do anything else.
- 21Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 22Cannot scan documents using the control panel (For Windows)
- 23View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 24When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 25Cannot use my scanner connection the USB hub.
- 26Error Code: E06
- 27Loading the Carrier Sheet.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Windows 10 Support Information
- 30I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Change the paper settings. (Using DSmobileCapture)
- 33Can I print from or scan to Android™ Smartphone?
- 34Cannot scan documents using the control panel (For Macintosh)
- 35What is the default password for my Brother machine?
- 36Change the image settings. (Using DSmobileCapture)
- 37I do not have or lost the black and white calibration sheet.
- 38Paper suitable for scanning
- 39Calibrate your scanner.
- 40Calibration failed. Please reboot the machine.
- 41Uninstall the scanner drivers (OS X 10.10 or greater).
- 42Install Presto!® BizCard® onto Windows 10.
- 43Scan a document longer than 35.6 cm (14 inches).
- 44My scanner cannot be turned on or is turned off immediately.
- 45Error Code: E19
- 46My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 47The cover of the manual document feeder is open.
- 48What is Infrastructure mode?
- 49The scanned documents are put into the incorrect order. (macOS)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)