DS-920DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 02/20/2014
  • ID: faq00100001_000

Cannot scan documents using the control panel (For Windows)

 

The latest version of firmware will resolve the issue.

Follow the steps below.
 

  1. Update the firmware version to the latest version.
    Click here to visit the Downloads section to update the latest version of firmware.
  2. Install the latest version of Button Manager.
    Click here to visit the Downloads section to install the latest version of Button Manager.
  3. Try scanning using the control panel again.
     

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-820W, DS-920DW

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