FAQs & Troubleshooting
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DS-920DW
91 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
3.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
4.
My scanner is connected but it will not feed my document or do anything else.
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
6.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
7.
Duplex scanning cannot be performed.
8.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
9.
OCR feature does not work.
10.
Error Code: E06
11.
Change the image settings. (Using DSmobileCapture)
12.
Uninstall the scanner driver (Windows).
13.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
14.
When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
15.
Cannot use my scanner connection the USB hub.
16.
I do not have or lost the black and white calibration sheet.
17.
Error Code: E04
18.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
19.
Loading the Carrier Sheet.
20.
Error Code: E05
21.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
22.
I cannot save a file downloaded from the Brother support website (For Windows)
23.
I cannot connect my Brother machine to a wireless access point.
24.
My computer cannot access the SD card via the Micro USB Cable.
25.
Change the paper settings. (Using DSmobileCapture)
26.
Command List of brscan. (Linux)
27.
What is the default password for my Brother machine?
28.
My scanner does not turn on.
29.
What driver package format is supported by my Linux distribution?
30.
Cannot scan documents using the control panel (For Windows)