FAQs & Troubleshooting
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DS-920DW
92 Results
31.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
32.
What is the default password for my Brother machine?
33.
Change the paper settings. (Using DSmobileCapture)
34.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
35.
Can I print from or scan to Android™ Smartphone?
36.
Uninstall the scanner drivers (OS X 10.10 or greater).
37.
Install Presto!® BizCard® onto Windows 10.
38.
Scan a document longer than 35.6 cm (14 inches).
39.
Cannot scan documents using the control panel (For Macintosh)
40.
Error Code: E19
41.
Change the image settings. (Using DSmobileCapture)
42.
The scan speed is too slow.
43.
I do not have or lost the black and white calibration sheet.
44.
Paper suitable for scanning
45.
Calibrate your scanner.
46.
Calibration failed. Please reboot the machine.
47.
Scan using XSane or GIMP (Linux)
48.
Install PaperPort™ 12SE onto Windows 10.
49.
My scanner cannot be turned on or is turned off immediately.
50.
I forgot the login pass-word to enter the Home screen on the browser.
51.
The cover of the manual document feeder is open.
52.
What is Infrastructure mode?
53.
The scanned documents are put into the incorrect order. (macOS)
54.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
55.
Uninstall the Button Manager (Windows).
56.
Check the firmware version.
57.
My computer cannot access the SD card via the Micro USB Cable.
58.
The scanned image is skewed.
59.
Colors in the scanned image are dark.
60.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)