FAQs & Troubleshooting
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Latest |
88 Results
- 103/21/2024Uninstall the scanner drivers (OS X 10.10 or greater).
- 203/21/2024Cannot find the scanner (Error Code 2019: Initialization Failed)
- 302/27/2024I cannot install the scanner drivers.
- 412/13/2022How to identify your Operating System (OS).
- 510/17/2022Uninstall the Button Manager (Windows).
- 610/12/2022Calibrate your scanner.
- 708/22/2022Configure the Scan to Email Feature (Linux)
- 807/05/2022Uninstall the scanner driver (Windows).
- 906/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1003/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1110/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 1210/15/2020Install PaperPort™ 12SE onto Windows 10.
- 1310/15/2020Install Presto!® BizCard® onto Windows 10.
- 1407/06/2020Scan using XSane or GIMP (Linux)
- 1507/06/2020Important points for specifying the scan area (Linux)
- 1607/06/2020What driver package format is supported by my Linux distribution?
- 1706/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 1804/06/2020Delete a network scanner entry. (Linux)
- 1910/29/2019Pre-Required Procedures (Linux)
- 2001/29/2019Command List of brscan. (Linux)
- 2101/29/2019Uninstall the scanner driver. (Linux)
- 2201/29/2019Uninstall Scan-key-tool. (Linux)
- 2312/17/2018The scanned documents are put into the incorrect order. (macOS)
- 2412/11/2018Error Code: E03
- 2510/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2610/15/2018Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 2710/15/2018Scan a document longer than 35.6 cm (14 inches).
- 2810/15/2018I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 2910/15/2018Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 3010/15/2018Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 3110/15/2018I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 3210/15/2018The file size is too large.
- 3310/15/2018Change the image settings. (Using DSmobileCapture)
- 3410/15/2018Change the paper settings. (Using DSmobileCapture)
- 3510/15/2018Loading the Carrier Sheet.
- 3610/15/2018Bleed-through is seen in the scanned image.
- 3710/15/2018The scanned image is skewed.
- 3810/15/2018OCR feature does not work.
- 3910/15/2018Colors in the scanned image are dark.
- 4010/15/2018The scan quality is poor.
- 4110/15/2018The scan speed is too slow.
- 4210/15/2018My scanned image is missing.
- 4310/15/2018My computer does not recognize the scanner when it is connected via the USB cable.
- 4410/15/2018Operation system return error
- 4510/15/2018I do not have or lost the black and white calibration sheet.
- 4610/15/2018Paper suitable for scanning
- 4710/15/2018When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 4810/15/2018My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 4910/15/2018No paper in the manual document feeder.
- 5010/15/2018The cover of the manual document feeder is open.