FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2No Paper Fed
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How do I know which side up my photo paper should be in the tray?
- 10One or more of my colors are not printing (blank). What can I do?
- 11When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 12When I print, the pages are smudged with ink. What should I do?
- 13Load paper in the paper tray
- 14What driver package format is supported by my Linux distribution?
- 15Paper Jam
- 16Replace Ink
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19Which E-mail packages are compatible with ControlCenter3?
- 20I'm using Macintosh. What is the PreScan option used for?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Ink Low
- 24How do I clear the message "Cannot Detect" from the display?
- 25Cover is Open
- 26I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28How to identify your Operating System (OS).
- 29Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 30Where is the USB port on the machine?
- 31Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 32Uninstall printer drivers (Linux)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Delete print jobs from the print queue.
- 36Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40Scan a document using "Scanner and Camera Wizard" in Windows XP
- 41When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 42I cannot install the printer driver or print in Windows 11.
- 43Check the firmware version.
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Where can I find the ink cartridges for my new Brother machine?
- 46Change the printer driver settings (Windows/macOS)
- 47When I scan a document using ControlCenter, the scanned file size is too big.
- 48The printer status is Offline or Paused.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50When I print photos, the color quality is not good.