FAQs & Troubleshooting
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199 Results
- 1When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 2Load paper in the paper tray
- 3Scan and save a document in PDF format (Scan to File)
- 4Paper Jam
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7What driver package format is supported by my Linux distribution?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11How to identify your Operating System (OS).
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14Ink Low
- 15Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 16How do I know which side up my photo paper should be in the tray?
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18Replace Ink
- 19The edge of glossy paper is smudged.
- 20I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Can I print from or scan to Android™ Smartphone?
- 24Make my copied images lighter or darker.
- 25How do I load envelopes into my machine?
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Cover is Open
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Where can I find the ink cartridges for my new Brother machine?
- 34No Paper Fed
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 37Install BookScan & Whiteboard Suite onto Windows 10.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42One or more of my colors are not printing (blank). What can I do?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44I'm using Macintosh. What is the PreScan option used for?
- 45Large characters are printed incorrectly. (Linux)
- 46When printing documents the characters appear ghosted, blurry, or doubled.
- 47Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50When I print, the pages are smudged with ink. What should I do?