FAQs & Troubleshooting
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DCP-J125
200 Results
1.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
2.
No Paper Fed
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
Scan and save a document in PDF format (Scan to File)
5.
I cannot find some option in the Printing preferences. (For Windows)
6.
Load paper in the paper tray
7.
How do I know which side up my photo paper should be in the tray?
8.
Replace Ink
9.
Scan multiple pages into one file instead of each scan being saved as a separate file.
10.
One or more of my colors are not printing (blank). What can I do?
11.
I cannot install Brother drivers on Debian 10 or later (Linux)
12.
What driver package format is supported by my Linux distribution?
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
When I print, the pages are smudged with ink. What should I do?
15.
Paper Jam
16.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
17.
I still receive the error message "Paper Jam" after I removed the jammed paper.
18.
Cover is Open
19.
Where is the USB port on the machine?
20.
How do I clear the message "Cannot Detect" from the display?
21.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
22.
Delete print jobs from the print queue.
23.
How to identify your Operating System (OS).
24.
Ink Low
25.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
26.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
27.
Which E-mail packages are compatible with ControlCenter3?
28.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
29.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
30.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)