FAQs & Troubleshooting
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DCP-J125
198 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Scan multiple pages into one file instead of each scan being saved as a separate file.
3.
Print using only the black ink cartridge when the Color cartridges have run out.
4.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
5.
Scan and save a document in PDF format (Scan to File)
6.
Paper Jam
7.
How do I load envelopes into my machine?
8.
How do I know which side up my photo paper should be in the tray?
9.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
10.
I'm using Macintosh. What is the PreScan option used for?
11.
Load paper in the paper tray
12.
Can I print from or scan to Android™ Smartphone?
13.
How to identify your Operating System (OS).
14.
Locate files scanned with ControlCenter2 (For Macintosh)
15.
No Paper Fed
16.
When I print, the pages are smudged with ink. What should I do?
17.
Replace Ink
18.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
19.
The printer status is Offline or Paused.
20.
One or more of my colors are not printing (blank). What can I do?
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
I cannot find some option in the Printing preferences. (For Windows)
23.
Ink Low
24.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
25.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
26.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
27.
Locate files scanned with ControlCenter3 (For Windows)
28.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
29.
I cannot install Brother drivers on Debian 10 or later (Linux)
30.
The edge of glossy paper is smudged.