FAQs & Troubleshooting
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198 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Scan and save a document in PDF format (Scan to File)
- 6Paper Jam
- 7How do I load envelopes into my machine?
- 8How do I know which side up my photo paper should be in the tray?
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10I'm using Macintosh. What is the PreScan option used for?
- 11Load paper in the paper tray
- 12Can I print from or scan to Android™ Smartphone?
- 13How to identify your Operating System (OS).
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15No Paper Fed
- 16When I print, the pages are smudged with ink. What should I do?
- 17Replace Ink
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19The printer status is Offline or Paused.
- 20One or more of my colors are not printing (blank). What can I do?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Ink Low
- 24When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30The edge of glossy paper is smudged.
- 31Cover is Open
- 32Scan a document from a Windows XP application
- 33What driver package format is supported by my Linux distribution?
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Make my copied images lighter or darker.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 40Which E-mail packages are compatible with ControlCenter3?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43"Offline" appears on the Status Monitor.
- 44I cannot make borderless prints.
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48Can I use AirPrint with my Brother machine?
- 49Can third party ink be used to refill the ink cartridges?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?