FAQs & Troubleshooting
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198 Results
- 51Can third party ink be used to refill the ink cartridges?
- 52Scan a document in Mac OS X 10.7.
- 53Where is the USB port on the machine?
- 54When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 55I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 56How do I clear the message "Cannot Detect" from the display?
- 57Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 58Scan using XSane or GIMP (Linux)
- 59Cannot print after a Windows 10 update (June 2020)
- 60Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 61I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 62Uninstall printer drivers (Linux)
- 63I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 64When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 65Delete print jobs from the print queue.
- 66I still receive the error message "Paper Jam" after I removed the jammed paper.
- 67Can I use AirPrint with my Brother machine?
- 68The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 69A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 70Where can I find the ink cartridges for my new Brother machine?
- 71Change the printer driver settings (Windows/macOS)
- 72Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 73Scan a document in Windows 8 and Windows 10.
- 74When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 75Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 76Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 77I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 78What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 79Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 80Print command (LPR) (Linux)
- 81The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 82When printing documents the characters appear ghosted, blurry, or doubled.
- 83Open the "Scanners and Cameras" and Properties.
- 84Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 85When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 86Scan a document from a Windows Vista application
- 87I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 88I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 89I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 90My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 91Configure the Scan to Email Feature (Linux)
- 92The downloaded driver's name is different from my machine's name. (Linux)
- 93The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 94I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 95Delete a network scanner entry. (Linux)
- 96How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 97Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 98How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 99I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 100I cannot print from my computer via USB.