FAQs & Troubleshooting
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69 Results
- 1Out of Memory
- 2When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 3Replace Pad
- 4Document Jam
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Duplex (two-sided) scan
- 7Scan Unable
- 8Multifeed
- 9Replace Roller
- 10Replace Parts
- 11The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Can I scan to an Android™ Smartphone?
- 15Clean the Pick-up Roller
- 16"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 17Install PaperPort™ 12SE onto Windows 10.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 21I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 24Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Unusable Device
- 27"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 28How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 29Service Call
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Changing scan settings in ControlCenter.
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Paper suitable for scanning
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36What do the LED indications mean?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Windows 10 Support Information
- 39Scan a document in Windows 8 and Windows 10.
- 40I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 41Uninstall the Brother Software and Drivers (Windows)
- 42What driver package format is supported by my Linux distribution?
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Cover is Open
- 46Configure the Scan to Email Feature (Linux)
- 47Important points for specifying the scan area (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Install Presto!® BizCard® onto Windows 10.
- 50Check the firmware version.