FAQs & Troubleshooting
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69 Results
- 1Out of Memory
- 2Replace Pad
- 3Duplex (two-sided) scan
- 4How to identify your Operating System (OS).
- 5Replace Parts
- 6Multifeed
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Document Jam
- 9My Brother machine sound level is high while scanning documents.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 14Replace Roller
- 15What do the LED indications mean?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17What driver package format is supported by my Linux distribution?
- 18Configuring frequently-used scan settings on your computer.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 21Paper suitable for scanning
- 22Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Cover is Open
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Can I scan to an Android™ Smartphone?
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Unusable Device
- 29Scan a document in Windows 8 and Windows 10.
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Uninstall the scanner driver. (Linux)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 35Clean the scanner
- 36I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 37Install PaperPort™ 12SE onto Windows 10.
- 38A horizontal line appears at the top of the scanned image.
- 39Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 42Configure the Scan to Email Feature (Linux)
- 43I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 44Windows 10 Support Information
- 45Changing scan settings in ControlCenter.
- 46Open the Control Panel (For Windows)
- 47Scan Unable
- 48Delete a network scanner entry. (Linux)
- 49Install Presto!® BizCard® onto Windows 10.
- 50Clean the Separation Pad