FAQs & Troubleshooting
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ADS-2000
69 Results
1.
Out of Memory
2.
Duplex (two-sided) scan
3.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
4.
Multifeed
5.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
6.
Replace Pad
7.
Can I scan to an Android™ Smartphone?
8.
Configuring frequently-used scan settings on your computer.
9.
What do the LED indications mean?
10.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
11.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
12.
Paper suitable for scanning
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
Replace Roller
15.
Document Jam
16.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
17.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
18.
Unusable Device
19.
What driver package format is supported by my Linux distribution?
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
22.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
23.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
24.
Clean the scanner
25.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
26.
Changing scan settings in ControlCenter.
27.
My Brother machine sound level is high while scanning documents.
28.
Install PaperPort™ 12SE onto Windows 10.
29.
Replace Parts
30.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)