FAQs & Troubleshooting
Latest |
57 Results
- 101/09/2024How to install the Roll Spacer Set (Optional)
- 212/06/2023How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 310/20/2023How do I connect the printer and my mobile device via Bluetooth®?
- 410/18/2023How to open the Devices and Printers window
- 510/18/2023How to identify your Operating System (OS) for Windows or Mac
- 610/02/2023How to connect the printer to your computer (for Windows)
- 710/02/2023The time on the printer is incorrect.
- 808/02/2023I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 909/02/2022I cannot connect my machine to the wireless network.
- 1006/28/2022How to install Brother software on a computer not connected to the Internet
- 1105/09/2022Using the CommTool (for Windows)
- 1204/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1304/18/2022How to update the firmware
- 1403/15/2022I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 1502/10/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 1612/01/2021Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 1710/05/2021I cannot print barcodes correctly using BarTender.
- 1804/02/2021The printer does not turn on when I press the Power button.
- 1904/02/2021What do the indicator lights mean?
- 2003/29/2021How to transfer the print programs or templates using FBPL commands
- 2103/04/2021How to install the Windows driver via Wi-Fi®/ wired network
- 2203/02/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 2303/02/2021How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 2403/02/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 2503/02/2021Printed barcodes cannot be read.
- 2603/02/2021How do I reset Wi-Fi® setting?
- 2703/02/2021Will my printer automatically turn itself off?
- 2803/02/2021How do I initialize and clear the printer to factory default settings?
- 2901/29/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 3001/29/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 3101/29/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 3201/29/2021Enable or disable Bluetooth Low Energy (BLE)
- 3301/29/2021How to get Bluetooth MAC Address with the CommTool (for Windows)
- 3411/27/2020How to install the Windows driver via Bluetooth®
- 3511/17/2020How do I clean / maintain my printer?
- 3610/29/2020How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 3710/29/2020How to execute the printer configuration (Self-test) to debug
- 3810/21/2020The linerless roll is jammed inside the printer and not ejected correctly.
- 3910/16/2020I cannot print with ESC/POS commands or CPCL commands
- 4010/07/2020I cannot print correctly using the Windows printer driver
- 4108/28/2020How to update firmware to all printers on the same subnet at the same time
- 4208/19/2020The printer does not start printing immediately
- 4305/28/2020The printed label contains gray lines.
- 4405/11/2020The print quality is poor.
- 4505/11/2020Printing is not possible.
- 4605/11/2020How to clean the Print Head
- 4705/11/2020How to clean the Platen Roller
- 4802/19/2020I cannot install the Windows driver.
- 4912/11/2019Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 5006/10/2019How do I uninstall the printer driver?