FAQs & Troubleshooting
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57 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The left or right side of the label is not printed correctly.
- 3I cannot install the Windows driver.
- 4How to connect the printer to your computer (for Windows)
- 5How to update the firmware
- 6How to add a new stock from the Seagull driver
- 7Using the CommTool (for Windows)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9How to transfer the print programs or templates using FBPL commands
- 10How do I reset Wi-Fi® setting?
- 11How to install the Windows driver via Wi-Fi®/ wired network
- 12Enable or disable Bluetooth Low Energy (BLE)
- 13Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 14How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 15How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 16How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 17How to update firmware to all printers on the same subnet at the same time
- 18Printing is not possible.
- 19How to clean the Print Head
- 20I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 21How to install the Roll Spacer Set (Optional)
- 22The time on the printer is incorrect.
- 23I cannot print with ESC/POS commands or CPCL commands
- 24How to change the speed and density in BarTender
- 25How to change the printer code page
- 26How to clean the Platen Roller
- 27How do I clean / maintain my printer?
- 28Will my printer automatically turn itself off?
- 29I cannot print correctly using the Windows printer driver
- 30How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 31How to adjust the printout position
- 32I cannot connect my machine to the wireless network.
- 33How to identify your Operating System (OS) for Windows or Mac
- 34How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 35The linerless roll is jammed inside the printer and not ejected correctly.
- 36How to install the Windows driver via Bluetooth®
- 37How to adjust the tear position in BarTender
- 38How can I connect the printer to my mobile device via Wi-Fi® ?
- 39How do I uninstall the printer driver?
- 40BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 41How to get Bluetooth MAC Address with the CommTool (for Windows)
- 42Where can I find the printer's network settings, such as IP address?
- 43The print quality is poor.
- 44I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 45The printer does not start printing immediately
- 46How to open the Devices and Printers window
- 47How do I connect the printer and my mobile device via Bluetooth®?
- 48What do the indicator lights mean?
- 49The printer does not turn on when I press the Power button.
- 50When I print a long label or many labels continuously, printing stops suddenly before finishing.