FAQs & Troubleshooting
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125 Results
- 1Printing from an Android™ device
- 2Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 3How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 4Printing from a Windows PC or Mac
- 5Installing the software
- 6How do I connect the printer and my mobile device via Bluetooth®?
- 7How do I turn the printer off?
- 8Which Bluetooth® profiles does the printer support?
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 11Printing is not possible. (USB connection)
- 12Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 13This printer is not detected when establishing a Bluetooth® connection.
- 14What iOS mobile application can I use?
- 15P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 16Where can I find my Brother printer's serial number?
- 17What Android™ mobile application can I use?
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19The print quality is poor, and the image is too light or dark.
- 20Using the Communication Settings (for Windows)
- 21Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23Uninstalling the printer drivers (Linux®)
- 24My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 25The latest printer driver was successfully installed, but the driver did not update correctly.
- 26I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 27The side margins are incorrect.
- 28How to charge the rechargeable Li-ion battery
- 29How do I transfer label templates with P-touch Transfer Express?
- 30My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Using the Printer Setting Tool (for Windows)
- 36How do I transfer templates to the printer?
- 37How to connect to a DC power outlet (optional)
- 38How to install the rechargeable Li-ion battery (optional)
- 39Using the Printer Setting Tool (for Mac)
- 40The top margin is incorrect.
- 41I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 42Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 43I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How do I uninstall the printer driver?
- 46How to connect to an AC power outlet (optional)
- 47How to delete the registry information and files related to the printer driver
- 48When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 49The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 50How to identify your Operating System (OS) for Windows or Mac