FAQs & Troubleshooting
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126 Results
- 1Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 2Printing from an Android™ device
- 3How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 - macOS 10.15)
- 4How do I connect the printer and my mobile device via Bluetooth®?
- 5Where can I find my Brother printer's serial number?
- 6What iOS mobile application can I use?
- 7Installing the software
- 8How to identify your Operating System (OS) for Windows or Mac
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11Printing from a Windows PC or Mac
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 14This printer is not detected when establishing a Bluetooth® connection.
- 15Using the Printer Setting Tool (for Windows)
- 16How do I clean the platen roller?
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 19How do I uninstall the printer driver?
- 20How to connect to an AC power outlet (optional)
- 21How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 22Paper does not move through the printer even though the motor is running.
- 23Printing is not possible. (USB connection)
- 24How do I turn the printer off?
- 25I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 26Uninstalling the printer drivers (Linux®)
- 27P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 28I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 29My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 30My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 31How to open the Devices and Printers window
- 32When printing from an application, the application's "Collate" setting does not work correctly.
- 33What Android™ mobile application can I use?
- 34How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 35What kinds of software are available for this printer?
- 36How do I switch to and use the mass storage mode?
- 37How do I transfer templates to the printer?
- 38How to insert paper
- 39The latest printer driver was successfully installed, but the driver did not update correctly.
- 40I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 41P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 42Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 43The side margins are incorrect.
- 44Which Bluetooth® profiles does the printer support?
- 45Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 46How to install the rechargeable Li-ion battery (optional)
- 47The printed image is out of alignment.
- 48I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 49How to install Brother software on a computer not connected to the Internet
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
