FAQs & Troubleshooting
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119 Results
- 51What is the JPEG printing and how can I use it?
- 52I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 53How do I clean the platen roller?
- 54The paper is jammed in the printer.
- 55How to insert paper
- 56I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 57When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 58Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 59How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 60I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 61When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 62What kinds of software are available for this printer?
- 63How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 64How do I uninstall the printer driver?
- 65Paper does not move through the printer even though the motor is running.
- 66What is the Label List? (P-touch Editor 5.x for Windows)
- 67I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 68How do I connect the printer to my computer using a USB cable?
- 69Using the Communication Settings (for Windows)
- 70How do I switch to and use the mass storage mode?
- 71The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 72I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 73The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 74The top margin is incorrect.
- 75The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 76How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 77When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 78I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 79The DATA indicator has turned off even though data remains in the printer.
- 80I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 81When printing from an application, the application's "Collate" setting does not work correctly.
- 82I cannot save a file downloaded from the Brother support website (For Windows)
- 83Using the Printer Setting Tool (for Mac)
- 84How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 85Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 86How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 87How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 88How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 89I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 90Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 91The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 92Getting ready to use your printer.
- 93Using the Device Settings (for Windows)
- 94I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 95What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 96I connected multiple printers of the same model to one computer but can only print from one of them.
- 97What do the indicator lights mean?
- 98How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 99Error messages do not appear when using the USB connection of my printer.
- 100How do I print from a computer or mobile device?