FAQs & Troubleshooting
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119 Results
- 1Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 2Printing from an Android™ device
- 3How do I connect the printer and my mobile device via Bluetooth®?
- 4How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 5What iOS mobile application can I use?
- 6How do I turn the printer off?
- 7How do I transfer templates to the printer?
- 8I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 9Installing the software
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11The latest printer driver was successfully installed, but the driver did not update correctly.
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15How do I transfer label templates with P-touch Transfer Express?
- 16Where can I find my Brother printer's serial number?
- 17When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 20Printing from a Windows PC or Mac
- 21What Android™ mobile application can I use?
- 22How to connect to a DC power outlet (optional)
- 23Printing is not possible. (USB connection)
- 24The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26How to install the rechargeable Li-ion battery (optional)
- 27The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 28How to open the Devices and Printers window
- 29When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 30When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 31Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 32Uninstalling the printer drivers (Linux®)
- 33How to install Brother software on a computer not connected to the Internet
- 34P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 35The side margins are incorrect.
- 36What is the JPEG printing and how can I use it?
- 37Which Bluetooth® profiles does the printer support?
- 38How to identify the printer's firmware version
- 39Using the Printer Setting Tool (for Mac)
- 40How do I uninstall the printer driver?
- 41How do I clean the platen roller?
- 42How to delete the registry information and files related to the printer driver
- 43What is the Label List? (P-touch Editor 5.x for Windows)
- 44Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 45How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 46How to charge the rechargeable Li-ion battery
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49What do the indicator lights mean?
- 50How do I connect the printer to my computer using a USB cable?