FAQs & Troubleshooting
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128 Results
- 1Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 2Printing from an Android™ device
- 3How do I connect the printer and my mobile device via Bluetooth®?
- 4How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 5Installing the software
- 6P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 7Printing from a Windows PC or Mac
- 8How do I turn the printer off?
- 9Printing is not possible. (USB connection)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 12What iOS mobile application can I use?
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 15Where can I find my Brother printer's serial number?
- 16Using the Printer Setting Tool (for Windows)
- 17Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19This printer is not detected when establishing a Bluetooth® connection.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22How to connect to a DC power outlet (optional)
- 23How do I transfer label templates with P-touch Transfer Express?
- 24The print quality is poor, and the image is too light or dark.
- 25How to identify your Operating System (OS) for Windows or Mac
- 26Uninstalling the printer drivers (Linux®)
- 27I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 28The paper is jammed in the printer.
- 29I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 30What Android™ mobile application can I use?
- 31The side margins are incorrect.
- 32Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 33I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 34My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 35Using the Printer Setting Tool (for Mac)
- 36How to identify the printer's firmware version
- 37How do I transfer templates to the printer?
- 38I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 39Paper does not move through the printer even though the motor is running.
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 42I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 44I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47The latest printer driver was successfully installed, but the driver did not update correctly.
- 48When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)