FAQs & Troubleshooting
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343 Results
- 1Load Paper in the Multi-purpose Tray (MP Tray)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6(Video) Load A3/Ledger paper
- 7(Video) Load A4/Letter paper
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Paper Tray #1 not detected/ Paper Tray #2 not detected
- 12Document Jam
- 13(Video) Install Ink Cartridges
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16(Video) Set up your Brother machine
- 17Paper Jam
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Check the Print Quality
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22Change the Print Setting Options When Having Printing Problems
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Paper Size Mismatch
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Load Documents in the Automatic Document Feeder (ADF)
- 27What is Brother iPrint&Scan?
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 31(Video) Connect telephone line and power cords
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Use voice mail on the same line as my Brother machine.
- 34Replace Ink
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36Cannot Detect
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Correct the Paper Feed to Clear Vertical Lines
- 39Printing/ Scanning with a mobile device
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Forward a fax to another fax machine when my machine has a mechanical problem.
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Check the Print Alignment from Your Brother Machine
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Install Starter Ink
- 47The printer status is Offline or Paused.
- 48One or more of my colors are not printing (blank).
- 49About Envelopes
- 50How to identify your Operating System (OS).