FAQs & Troubleshooting
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343 Results
- 1Load Paper in the Multi-purpose Tray (MP Tray)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6(Video) Load A3/Ledger paper
- 7(Video) Load A4/Letter paper
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Paper Tray #1 not detected/ Paper Tray #2 not detected
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Document Jam
- 14(Video) Set up your Brother machine
- 15(Video) Install Ink Cartridges
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Check the Print Quality
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Paper Jam
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Load Documents in the Automatic Document Feeder (ADF)
- 24Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 25Change the Print Setting Options When Having Printing Problems
- 26(Video) Connect telephone line and power cords
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29Paper Size Mismatch
- 30Replace Ink
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32What is Brother iPrint&Scan?
- 33Cannot Detect
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Correct the Paper Feed to Clear Vertical Lines
- 37Check the Print Alignment from Your Brother Machine
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Install Starter Ink
- 40The printer status is Offline or Paused.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Use voice mail on the same line as my Brother machine.
- 43One or more of my colors are not printing (blank).
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 46Printing/ Scanning with a mobile device
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49Forward a fax to another fax machine when my machine has a mechanical problem.
- 50Confirm that a FAX I sent was received correctly.