FAQs & Troubleshooting
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368 Results
- 1Duplex (two-sided) scan
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Printouts have wrinkles.
- 4Color around the edge of printing is incorrect.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The printer status is Offline or Paused.
- 7Tips for copy/scanning and preventing document jams
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Scan and save a document in PDF format (Scan to File)
- 10Adjust color settings by using the custom setting in the printer driver
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12What is the recommended paper?
- 13How do I improve the color density? (Print Calibration)
- 14I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 20Replace the drum unit.
- 21How to identify your Operating System (OS).
- 22Where can I find my Brother machine's serial number?
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24How do I clear the message "Jam Duplex" from the LCD?
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Set up your Brother machine on a wireless network.
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 30How do I replace the belt unit?
- 31Spots are printed at 75mm.
- 32Vertical colored streaks or bands appear on the page.
- 33How do I clear the message "Jam Rear" from the LCD display?
- 34How do I clear the message "Jam MP Tray" from the LCD display?
- 35How do I install additional memory?
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39How do I clear the message "Print Unable 32" from the LCD display?
- 40White spots or hollow print appears.
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42How do I clear the message "Document Jam" from the LCD display?
- 43When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 44Replace the drum unit.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50Printouts have toner scatter or toner stain.