FAQs & Troubleshooting
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367 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Duplex (two-sided) scan
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Spots are printed at 75mm.
- 6Printouts have wrinkles.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Tips for copy/scanning and preventing document jams
- 9Color around the edge of printing is incorrect.
- 10What is Brother iPrint&Scan?
- 11Colors are light or unclear on the whole page.
- 12The printer status is Offline or Paused.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 19What kind of memory can I use?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21White spots or hollow print appears.
- 22Vertical colored streaks or bands appear on the page.
- 23Replace the drum unit.
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Adjust color settings by using the custom setting in the printer driver
- 26White lines or bands or ribbing appear across the page.
- 27The image is ghosted.
- 28Protect your Brother machine against unauthorised access over the network
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Is my Brother machine compatible with Windows Vista?
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34How do I improve the color density? (Print Calibration)
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Printouts have toner scatter or toner stain.
- 37How do I clear the message "Jam Inside" from the LCD display?
- 38How do I install the Optional Tray Unit?
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Can I print from or scan to Android™ Smartphone?
- 41I'm using MagicJack and am having problems sending or receiving faxes.
- 42How do I replace the belt unit?
- 43How do I install additional memory?
- 44Can I use voice mail on the same line as my Brother machine?
- 45White streaks or bands appear down the page.
- 46Colored lines appear across the page.
- 47I cannot send a fax using PC-FAX (Windows 10)
- 48How to identify your Operating System (OS).
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 50Which E-mail packages are compatible with ControlCenter3?
